Refund Policy

Refund Policy

Effective Date: 1 August 2026

We want every order to arrive exactly as promised. Please read our refund policy before placing an order.

1. Change-of-Mind Returns

We do not accept returns, refunds, or exchanges for change of mind. This includes ordering the wrong size, choosing the wrong item, deciding you no longer want the item, or preference-based reasons after purchase.

2. Damaged, Defective, or Incorrect Items

If your item arrives damaged, defective, incorrect, or materially different from what you ordered, please contact us within 14 days of delivery.

Email us at wtw@desklabs.co.za with your order number, a clear description of the issue, and photos of the item and packaging where relevant.

3. Refunds for Approved Claims

Once we review your claim, we will let you know whether it has been approved. If approved, we will issue a refund to your original payment method.

Items must be unused, unworn, unwashed, and in their original condition unless the issue only became visible after opening or reasonable inspection.

4. Time Limit

Claims for damaged, defective, or incorrect items must be filed within 14 days of delivery. Claims submitted after this period may not be accepted.

5. Return Shipping

If we made an error with your order, or the item is confirmed to be damaged or defective, we will advise you on the next steps and any required return shipping.